Monday, April 1, 2019
Communicating In Health And Social Care Organisations Social Work Essay
confabulation In wellness And Social C be Organisations Social Work leavenINTRODUCTIONLanguage in particular and communion in worldwide, permeates each aspect of the great unwasheds lives. It is essential in everything that a person does, in whatever profession an several(prenominal) might be in. It fosters greater consciousness as swell up the first step of establishing wear relationships between the parties which atomic bout 18 communicating. This paper seeks to terminus the issue by the readiness of the theories of conversation which ar applic commensurate in wellness and loving caution, how to social occasion powerful communion skills in much(prenominal)(prenominal)(prenominal) a context, methods of dealing with contrary conversation praxiss, strategies for effective discourse, and the benefits and need to be meshed in effective and cost- economic communion practices, especially in the context of the said profession.The author will stipulate si gnifi smoket factors which be anticipate to be highly influential in the wait on of communicating include culture, determine, lawmakings, and separate regulations which g all overn the practice of the profession. The author will withal earmark suggestions on how the conference wait on ass be meliorate so that it faecal matter be more exercisingful in the national of wellness and fond c be.Furthermore, the author will discuss the standard softw be system which be practise by the wellness and social histrions in their profession, an abridgment of the benefits which were brought to the highest degree by much(prenominal) applications, provide an analysis of how much(prenominal) engine room enhances activities in the profession, and evaluate the legal statuss which ar little to be still in the application of the education and parley engineering science.The author will bring forward discuss the nature of the workplace where the author is on the job(p ). The organization provides tutorship dish out for customers with physical and mental disabilities and for clients with dementia.USE OF conversation SKILLS IN wellness reverenceTHEORIES OF intercourseFour theoretical onsetes in the practice of health and social pargonntage organization will be highlighted in this section psychodynamic, behavioristic, humanistic and cognitive. The master(prenominal) foundation of the psychodynamic opening to discourse is grounded on the works of Sigmund Freud. This does not mean only a single theory but stems to a matter of other theories which were all grounded on the foundations of the work of Freud. This theory combines those which are associated to headland which includes not only the mind but the entire inner feelings, thoughts and obtains and dynamics which refer to the notion that psyche is not st fitted, rather active. According to this theory, parley with the individuals self is very critical as it is the foundation of tha t persons communication practices to others. unrivalled of the basic assumptions on this theory is that the individual is the author of his own news report in that locationfore, the individuals earliest experiences form the foundations of how that person deals with others. Such flowerpot be change along the process. Another basic assumption is that the individual lives in two worlds at the same(p) clock time, internal and external. The internal world is unconscious sequence the external is controlled. The theory as well assumes that all doings is logical and acted upon with purpose. These factors are highly influential with how the individual communicates in health and social superintend put (Ellis et al., 2003).Another theory which target be origind is the behaviourist theory. The main foundation of this theory is the notion that all behaviour is by and large understructured on learnt responses about specific stimuli. This rouse be cause to explain the method of language acquisition such as that of the onomatopoeical response wherein the infant imitates the sound which is made by the health or social professed(prenominal), who, on the other hand, reinforces the behaviour of the infant. This theory focuses on behaviour and highlights the present and the future (Ellis et al., 2003).The third theory which will be considered in this paper is the humanistic approach. Under this theory, the person is the highlight of interest rejecting the importee of behaviour and the unconscious impulses which head from the past. Two of the theories which are under this approach are the person-centred theory and the transactional analysis. The former highlights the importance of childhood and current experiences in life while the latter reiterates the signifi preservece of in the flesh(predicate)ity, child phylogeny, social psychology, and psychological medicine (Sully Dallas, 2005). According to Carl Rogers (1902-1987), People are essentially trustwort hy, that they flip a abundant potential for understanding themselves and resolving their own problems without direct intervention on the therapists part, and that they are capable of self-directed growth if they are involved in a specific kind of therapeutic relationship. In relation to health care context, the goal of this theory is to net the clients become more scatter in their own personal experience, to accept themselves in all aspect, and to denigrate things that might challenge their concept of self. To achieve this, in that respect moldiness be a dependable relationship between the therapist and the client. The therapist must be realistic but not offensive, accepting but critical to the misconduct of the client. Trust between the therapist and the client is important so the client will not feel social distance scale. It is fundamentally understanding and accepting the client as a whole being, not judging the clients impurities.The fourth is the social cognitive theor y. According to Bandura (1986), individuals obtain more experience through observational learning. At home, how a parent would erect their child can be an environmental factor that sours the child the focussing he be rushs. Learning starts from the home whereby a child imitates the volume near him. Behaviour then is being shaped and as the child grows his vivid curiosity is reinforced by his motivation to learn. The social cognitive theory explains the fundamental interaction between the person and the environment which involves cognitive competencies such as achievement that are developed and modified by social act upons and structures in spite of appearance the environment such as parents and society.USE OF COMMUNICATION SKILLSThere are m all ways to communicate it could be verbal, non-verbal, writing and listening. Verbal communication is used when giving teaching or doing trainings, on the telephone, hand over and when talking face to face with a client. For verbal c ommunication, there are things to consider like the tone of voice, pitch and talk on the same level, never talk with your back on your client. Non-verbal communication is used for clients who have difficulty hearing, deaf and mute. Factors to bear in mind are facial expression, hand gestures, physical appearance and body posture. Aids that might service communication are the use of symbols, picture cards and communication wag or writing pad. The art of steady-going listening is practiced by letting the clients talk in their own pace and giving them time to express themselves. Transmission of teaching becomes effective by getting the pass on across clearly and reflects on how the kernel was conveyed.The benefits of effective and efficient communication skills in the practice of health and social care can be highlighted by how it is used in the profession. adept of the uses of communication in this report of battle is to foster the growth and development of the practice. It m ust be noted that communication does not only exist between the health professional and the client. It is alike evident between health professionals themselves. Communication can be used in this field to be assured that innovative ideas, trends, and lift out practices are shared amongst the health care professionals and social workers for the snap offment of their profession (Santy Smith, 2007).Communication can overly be used in the context of health and social care to be able to promote an advocacy. This kind of communication is very much utilized in mediums like advertisements on print and other channels. The use of media for health furtherance campaigns is very convincing that people understand intelligent living and what is best for them.Lastly, it has overly been noted that communication can be used in the health and social care setting to be able to foster partnership with clients or patients, treat them with respect, provide patients with self-esteem, provision of p ractical help and advice regarding their condition, stimulate their intellectual development, im essay the clients sense of self-being or self-worth, satisfy the physical, emotional, and social needs of the patients and to be responsive of their needs (Haworth Forshaw, 2002). dealing WITH INAPPROPRIATE INTERPERSONAL COMMUNICATIONTo be able to reap the benefits of a good communication practice, health and social workers must be able to properly deal with each inappropriate communication practices. For instance, both restraint to communication should be resolved as such can result into misunderstanding in the professional practice. An example of a factor which can be a hindrance to good communication practice would be culture and language itself. Professionals in the field of health and social care should see to it that both parties understand each other, especially when decision do is involved. The use of jargons should be limited as it can lead into inappropriate communication leading into misunderstanding. Another factor which can be considered as an inappropriate practice in communication in the context of health and social care is privateness. Patients are private individuals, their records should therefore be held with confidentiality and there should be no presence of breach of contract as well between practitioners or professionals. Health and social workers have the inherent billet to not disclose any information without the knowledge of all the parties which are concerned. The lack of trust of the patient to the medical examination worker can also be a barrier to effective communication. Lastly, the lack of knowledge can also serve as another barrier to communication (King Wheeler, 2007).STRATEGIES TO fight back USERSTo be able to be potentially engaged in efficient and effective communication practices, as a carerVARIOUS FACTORS THAT INFLUENCE COMMUNICATION PROCESS IN HEALTH AND SOCIAL CAREVALUES AND kitchen-gardeningTwo of the factors whic h are sham to be highly influential in the communication process, specifically in the field of health and social care, are values and culture. These may include factors which are related in demographics such as age, gender, race, educational and economic status, and also beliefs, among others. Culture, which can be delimitate as the identifiable integrated pattern of human behaviour that includes customs, beliefs, values, behaviours, and communication theory (Servellen, 1997), is said to be highly influential in this field basically because they arise from almost every group that are involved in the communication process. In tackling the issue of culture and its influence in the communication process, one of the factors which should be understood are the sub-groups, for instance, Asian. Among the Asian cultures, people from versatile countries have confused approaches to communicating. For instance, in the Vietnamese culture, talking is customary. Professionals who are working with people who are accustomed to the Vietnamese culture must be able to take such cultural factor into account so that the communication process can be carried out more expeditiously and more conveniently. Another factor which should be understood on this note is cultural identity. whiz of the inclusions in this identity is the fact that all people are influenced by cultural programming which makes it essential to have an understanding of that culture so that communication can be carried out bankrupt (Servellen, 1997).As mentioned former, one of the dimensions of culture and values which influence the communication process is gender. Men and women are naturally equipped with differences and such can be reflected in the way they engage themselves into the process of communication. Having different communication styles base on gender, interpretation may also vary in both sexes. Health and social workers should be aware of these differences so that they will be sensitive on how to deal with each patient or client. One of the key to understand these differences is to be an active listener so that the professional can be able to better understand the patient. The same is square with age and ethnicity. Communication with elderly should be done on a different approach wherein the health or social worker should indorse more respect. A different approach is also given when communicating with the younger ones. Furthermore, each nationality also has different approaches to communication. Some verbal and non-verbal communication techniques might be appropriate for other cultures while it may prove to be rude for almost. These should be understood clearly so that there will be no misinterpretation and mix-up with regards to the transmission of the message (Basavanthappa, 2004).LEGISLATION, CHARTERS, AND CODES OF PRACTICEDespite the fact that communication in the field of health and social care is highly influenced by culture and values, it has also influenced the man and stipulations which are provided by legislations, charters, and codes of practice. The institution is often left with no pick but to follow such stipulations as it is a legal necessary in the context of their practice.One of the most important factors by which legislations and charters influence communication techniques can be turn upd by the fact that such takes the provision of equality. The animated laws which govern the practice of health and social care are based on the principle of equality which does not allow discrimination of any party, be it a patient or a health or social worker. For instance, legislations such as those which provide fairish employment, sex discrimination acts, race relations, and others are some of the laws which demonstrate and influence in professional practice. These laws serve as the foundation of the behaviour of the healthcare professional and form the basis of how they act and how they communicate. The serious consequences of going a gainst such legislations will be undeniably a critical factor in the observance of a good communication practice (Cambridge Training Development, 2000).The information Protection Act 1984 is a good example which demonstrates legislations in good communication practice in the field of health and social care. This can be able to provide protection to information which are assumed confidential and should be used solely for the purposes known by the persons involved. receipts users could possibly demonstrate loss of trust from the service providers if confidential information are leaked making it important for laws to provide protection for such. Certain legislations are also made operational to provide equality and anti-discrimination in the workplace. These factors are highly influential in shaping the communication practice and activities of people in health and social care (Moonie, 2005).Furthermore, the stipulations in the code of practice and ethics in a current institution a re also highly influential in communication practices especially in consideration of the fact that they can affect confidentiality and privacy of information. For instance, the use and accession to the net profit for health and social workers are often limited and defined by codes of conduct, depending upon the institution, to be assured of good communication practices and work ethics. The use of other technical aids can also be regulated by existing rules and regulations to be able to protect the compensates of the institution, the workers, the patients, and the public in general (Martin, 2003).ORGANIZATIONAL SYSTEMS AND POLICIESFor all concerned parties to be engaged in effective and efficient communication practices, one factor which can be considered as essential would be effective organizational systems and policies. These systems and policies will be able to shape the communication activities and will make it more appropriate and meaningful. Health and social care instituti ons need to develop systems and policies which can foster good communication. This can include factors which are related to corroboration, information systems, establishment of procedures and practices. For instance, the development of a dynamic and advanced information system can demonstrate effectiveness and efficiencies in the various activities which are undertaken. In the absence of such systems, it will be highly impossible to transmit and share information which might prove to be significant in the profession. For instance, at Ashleigh chat up Rest Home, policies are strictly implemented. Stated below are some of the policies that the home adheres withWhistle Blowing Policy this document has been written to comply with the universe Interest Disclosure Act 1998, which was introduced to protect employees who blow the whistle about any wrongdoing. The policy gives clear guidance to all members of rung regarding the tame procedure for bringing to attention any wrongdoing or suspect wrongdoing which they feel could affect the reputation of the home, other members of mental faculty, visitors, residents or any other organization or persons connected with the home. The policy outlines commitment to nudity and good communications.Bullying In The Workplace The home believes that all staff have the well(p) to work in an environment that is free from bullying, curse or intimidation, from either colleagues or management. The home seeks to enable staff to bask their work and fulfil their personal and professional potential, by creating and sustaining a stimulate and supportive work environment. It is recognised that staff who feel powerless, vulnerable or even persecuted will not be able to give of their best work or work successfully.Prevention of Accidents The home fully accepts the indebtedness to ensure that all reasonable steps and precautions are taken to provide and maintain safe and healthy working conditions, which comply with all statutory re quirements and codes of practice. The home fully supports and complies with the relevant National Minimum Standards and Regulations, which relate to the promotion and protection of the health, safety and welfare of service users and staff. It is recognised, up to now, that even in the safest of working environments, accidents will occur, from time to time. Where and when this does happen, the Registered Providers (employers) will abide by the requirements of The Health and golosh at work Act 1974. As such, employers must, by law, notify certain categories of accidents, specified cases of ill health and specified dangerous occurrences to the Health and prophylactic Executive or the Local Authority to comply with the Reporting of Injuries, Dis informalitys and grievous Occurrences Regulations 1995 (RIDDOR). By undertaking these notifications, the home will not only be meeting the legal requirements but will be able to coiffe local patters and causes of accidents, so that preventiv e measures can be put in place to prevent recurrence. A written record such as Accident/Incident Report will be kept, of any accident, however minor, which occurs in the home.Policy on Racial Harassment Every receipts User has the right to live and every staff member has the right to work in the home without the threat of racial harassment, discrimination or abuse. Any occurrences of this nature will not be tolerated and perpetrators will be subject to disciplinary procedures. The home fully upholds the principles and guidance of the Race transaction Act 1976 and the Protection from Harassment Act 1997. Racial harassment is any behaviour, deliberate or otherwise, pertaining to race, colour, ethnic or national origin, which is unwanted by the recipient and creates an intimidating, hostile or offensive environment. It may include anti-Semite(a) jokes or insults, abusive comments about racial origins and skin colour and clapperclaw of an individual on cultural and/or religious gro unds.IMPROVING COMMUNICATION PROCESSHealth and social workers must be perpetually engaged in the improvement and development of the communication process to be better in their profession. One of the ways by which such can be improved is through the provision of security of information. In this way, privacy and confidentiality can be achieved and it can to help prevent any misunderstanding and confusion in the communication process. Furthermore, the communication process can also be improved through the provision of dynamic and sustainable rules which relate to funding, presentation, and use of outputs and reports so that their purpose can be maximized by its users and providers. The provision of technological aids and communication tools can also help improve such process. Furthermore, the following are other ways by which communication can be improved in the health and social care setting provide communication access to persons with difficulties be aware of the various communicati on barriers and develop strategies by which they can be minimized or decreased at an acceptable level teach workers about ethics and values related to communication practices and rigorous training and education to enhance workers knowledge about effective and efficient communication. There is a need to make service providers understand what are the processes and activities involved in the complex communication process and the need to teach them to be active listeners. By doing the earlier mentioned, the health and social care workers can have an improved communication process and it can foster greater understanding and build better relationships between providers and users (Malone, 2005).EXPLORING THE USE OF INFORMATION COMMUNICATION TECHNOLOGY IN HEALTH AND SOCIAL CARESTANDARD I.T. SOFTWAREThe activities in the provision of health and social service would not be possible to carry in the absence of various I.T package and applications. Some of these include word-processing, spread sheets, presentations, internet, intranet, and email. These tools are assumed to have critical significance in the profession as it helps in the completion of day-to-day activities in the organization.Word processing is important because it allows the creation, editing, reading, and amendment of various documents which might prove to be vital with health and social care work. If these documents are handwritten, there is no form of standardization and it will be hard to understand as well as too disinclined to accomplish. Therefore, word processing is considered as one of the most significant I.T. software package as it allows ease in work and reduces the intensity of drive in the creation of documents. Spreadsheet, on the other hand, allows them to do mathematical calculations with ease as it has formulas which can make their works easier while presentations allow them to construct and present visual presentations in order to communicate better. The internet and intranet is also a good tool as it allows connectivity between the network of users inwardly the organization and through the globe using the internet. Lastly, emailing would allow them to exchange information within each other and share documents in the workplace (Cook, 2006).One of the most advanced application of information and communication engineering in the field of health and social care is through telecare which is a business-to-consumer service provision without personal interaction as it just completed on channels such as telephones and computers. This includes services which are related to health and social care such as automated appointment reminders and client monitoring services at home. Traditionally, these things are done by clever professionals at the clients home until the inception of technology which defies distance and allows greater interaction between the users and providers (Niman et al., 2006).BENEFITS OF USING ICTThe use of information and communication technology would have not proliferated in the field of health and social care if it did not bring numerous benefits and advantages to the organization, users, providers, and the general public. One of the benefits is the accuracy of records. Because of the use of the various applications of information and communication technology, it will be easier to have readily available information about the condition of the client and it will be easier for the staff to provide an answer to the concerns of the patients. The health professionals are also able to taste the benefits of information and communication technology because such allows them to have safe, modern, and speedy IT systems which can help them in their routine, it allows them to utilize time more efficiently, and it allows the possibility of removed(p) monitoring (Gillies, 2006).Information and communication technology is also beneficial in the field of health and social care because it allows the possibility of meeting individual needs, it p rovides ease in the administration of treatment procedures, it makes the administrative practices more efficient, records and documentation can be more accurate, it fosters better communication, and it promotes independence. Information and communication technology also provides collaboration among users and providers which inevitably leads into more efficient service language (Leathard, 2003).ENHANCING ACTIVITIES OF HEALTH AND SOCIAL CARE WORKERSInformation and communication technology demonstrates the possibility of enhancing the activities by which health and social care workers are engaged. This is assumed to be done through the following ways efficiency in business administration, meeting the needs of the employees, improving the quality of service, accountability, and meeting what is required from them. Because of information and communication technology, the field of health and social work is able to experience increased efficiency. The use of various tools associated to suc h form of technology has allowed them to be engaged into better practices in their profession. For instance, the internet and the intranet, along with the methods by which documentation has improved, are all seen as highly contributory to the improvement of business administration. Service has also seen a dramatic improvement because of the applications of the said technology. Because of such, it is easier to access records and information, although such has also been limited by existing legislations to protect privacy and to promote confidentiality.LEGISLATIONSTo be assured that the use of information and communication technology is maximized and not detrimental to the society, certain legislations, both internal and external to the phoner also exist to govern information and communication practices in the field of health and social care. The Data Protection Act provides restrictions and limitations on the use and access of personal information, especially those of the clients or the patients. Some of this information includes personal information, medical records, treatment history, and credit information. Record keeping is very important and should not be underestimated. Disclosing of information is tantamount to breach of confidentiality.Furthermore, another legislation which is assumed to be significant in the use of information and communication technology is the admission price to Personal Files Act 1987 which stipulates general considerations with regards to access to personal information, specifically those data which relate to social services. In addition to these legislations, Access to Medical Reports Act 1988 has also been provided to give right to access into medical reports for the purpose of employment or for insurance. The client, under this legislation, is also endowed with the right to see the information before it is supplied and can also be subject for correction. Lastly, another important legislation is the Access to Health Records Act 1990 which is more concerned about records which could be accessed manually. It gives the client or any other representative the right of access to medical records, in whatever form, electronic or manual (Jones Jenkins, 2004). Moreover, to keep information within the limits of the workplace, bringing of memory devices are also limited so as the providers cannot transfer any information about the service users which can be leaked and used for purposes which are not under the consent of the parties concerned (Moss, 2008).RECOMMENDATIONS AND CONCLUSIONSTechnology has brought a number of benefits realized in the health and social care celestial sphere such as meeting the individual needs, ease of administration of procedures, making efficient administrative practices, accurate documentation, and fostering a more dynamic communication practice. Information and communication technology also enhances activities of health and social worker such as by improving efficiency of service, accou ntability, and quality of outputs. To be able to engage in a more meaningful communication practice, there is a need to be aware and to understand the existing differences in culture and values because they will be able to foster better relationships. There is a need for continuous improvement process in communication by being able to identify ways by which such could be improved. The health and social care sector needs to identify, without a halt, ways by which communication can be improved, so that the profession, in general, can also be improved.